Syntellect's Customer Interaction Management Solution
Syntellect offers a variety of customer interaction management solutions
to fit your customer service needs.
Syntellect Customer Interaction Management (CIM) helps you connect with your
customers by providing instant access to a variety of information. The core of
Syntellect CIM (formerly Apropos) is an advanced management engine that enables
you to fully control a universal queue of customer interactions. With Syntellect
CIM, agents are equipped with a consolidated view of all customer communications
giving them the knowledge to effectively handle any customer inquiry. The system
also supports agent task management for activities associated with, or
independent of, standard interactions of the contact center.
Syntellect CIM is PBX/IP-PBX-independent based on the most current
industry standards to seamlessly integrate with external applications.
Syntellect CIM can be deployed in a single location or across multiple physical
locations and business groups to provide a cohesive network that supports
complex customer interactions.
By providing an optimal mix of self-service and agent assistance,
Syntellect CIM helps you optimize your contact center operations. Web-based
administration, real-time monitoring and a comprehensive decision management
system creates a customizable picture of how all customer interactions are
handled.
Visit the
Contact
Center Resources section to discover more about Syntellect's customer
interaction management solutions,
whitepapers, case studies, articles and other information about the contact
center industry.
