Syntellect Hosted Solutions 

Syntellect offers a unique ability to deploy our solutions from:

• Your premises
• Our hosted services center located in Phoenix, AZ
• A combined on-site and hosted environment

Syntellect’s Hosted Services Group provides customers with cost effective and easy-to-deploy solutions without the need for major capital expenditures.

Utilizing the Syntellect Voice Platform (SVP), the Syntellect Hosted Services Group delivers customized standalone services, as well as a variety of off-the-shelf products, that provide a reliable, cost-effective communications channel for our large and mid-size customers. We have built our hosted services facility on solid, best-of-class infrastructure and technology that can help your organization communicate better with its stakeholders using minimal resources and without investing in costly systems and specialized equipment.

Benefits of Hosted Solutions:

• No additional infrastructure costs
• Reduced overhead associated with solution maintenance and support
• Ability to spread solution cost over a period of time
• A secure and dedicated environment
• 24x7 monitoring and support

Hosted Services Infrastructure

Our hosted services facility is housed in an earthquake-proofed facility with multiple backup generators. We offer high availability, assured capacity and 24x7 monitoring and support, all based on state-of-the-art technology including:

• Qwest port inbound/outbound telephony network, or the provider of your choice
• Cisco network routers and switching fabric
• CheckPoint software Internet security

Our off-the-shelf hosted services products, including Voice Survey, Lead Capture, InfoLine, Dealer Locator and Dial Express, are built on SVP and can immediately improve your enterprise responsiveness. Our modular tools and custom capabilities, which provide support for voice recognition, speaker verification, text-to-speech, fax-on-demand and more, combine to give your organization the power to design optimized IVR solutions that best fit your business needs.

Syntellect also offers a complete array of disaster recovery and business continuity solutions. From stand-by replicas of existing self-service solutions to fully redundant live back-up solutions, Syntellect can meet the most stringent requirements.

Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.

Partial list of Syntellect's hosted clients: