Speech Services

Companies and contact centers are recognizing the benefits of telephone-based, speech-enabled automation. This technology reduces the cost and length of calls compared to touch tone applications. Speech-enabled automation is now proving itself in over 100 successful Syntellect deployments. Every day, thousands of callers use their own voice to perform business transactions. We offer speech-enabled, self-service solutions that are vital to increase customer satisfactions and decrease customer service costs.

IT’S ALL ABOUT THE VUI

Syntellect Speech Services has a best-in-class Voice User Interface (VUI) that is vital to increasing customer satisfaction since it engages callers in a natural, conversational dialog that will encourage them to use the system. Benefits of Syntellect’s VUI include:

• Provides context definition to match the way the user thinks while performing tasks
• Design stage usability for testing and tuning
• Conversational dialog design
• Persona is developed to reinforce your brand image

PROVEN SUCCESS

Syntellect Speech Services has proven it can deliver great VUIs with its complete suite of speech services. Syntellect customers from the financial services, communications, healthcare, consumer products and utility industries have all benefited from speech-enabled automation.

INDUSTRY LEADING DELIVERY PROCESS

Syntellect’s speech delivery process is centered on creating first-rate, user-centered, branded VUIs. To accomplish this, we have developed an industry leading speech services delivery process where context definition, persona definition, conversational dialogue design and design stage usability are standard features.

COMPLETE SUITE OF SPEECH SERVICES

A great VUI is important and it must be accompanied by exceptional speech implementation, deployment and optimization services. Syntellect delivers these services and more including:

• Detailed dialog design
• Grammar development
• VUI production using Syntellect’s own MediaVoice for studio and talent services
• Usability testing and tuning for rollout
• Post-implementation evaluation
• On-hold promotional campaigns
• Multilingual voice talent including English, Spanish, French and more

Visit the Contact Center Resources section to discover more about Syntellect's customer interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.