MediaVoice
Voice Talent, Voice Recording and Audio Recording Services
MediaVoice is a specialized arm of Syntellect that provides voice talent, voice recording and audio recording services that are unmatched in the industry. MediaVoice's experts work closely with you during the design and development of your contact center solution to achieve the best results for branding and usability.
MediaVoice also offers “Promotions on Hold” to provide a custom designed promotion tool for customers waiting to speak with a sales representative or other organizational contact. You can reduce abandonment rates and increase your customers’ perceived level of service by allowing MediaVoice to craft a subtle yet effective on-hold promotional campaign. “Promotions on Hold” also provides custom music beds to create a distinct sound for your business.
Our combined team of speech services professionals and voice recording experts can guide your marketing, IT and CRM professionals to unify your self-service and live service through services that include:
- Application design
- Prompt writing
- Voice recording
- Audio recording
- Language/culture translations
- Standard or custom personas
- Voice talent in English and many other languages
- Usability testing and tuning
Research shows that, whether intended or not, callers attribute personality traits to the automated voice systems they use. That is why using the right persona is so important. The persona you choose can improve caller comfort levels, enhance customer satisfaction and reinforce your company's image and brand.
We maintain four standard personas to cover most applications and more than a dozen voice talents to create custom personas should you want your business to have a unique brand. For your peace of mind, MediaVoice also guarantees that your voice will always be available for future changes and additions or we will re-record the entire application with a new voice at no cost to you.
For more information, please contact us at 404.893.5050 or
fill out the form below.