Automate the Fax Management Process

Syntellect CIM Fax enables you to eliminate the pain of handling and passing around paper faxes by completely automating the fax-handling process. The solution includes a software-based Fax Server (or works with your existing Fax Server) to receive multiple inbound faxes simultaneously and intelligently route them to appropriately skilled agents based on your business rules.

Outbound faxes may be sent from any application on the desktop, or may even be sent automatically from the Syntellect CIM IVR in response to frequently asked questions. Every fax sent or received is tracked and archived to provide a complete picture of your call center as a fax handling environment and to guarantee the quality of your correspondence.

Key Syntellect CIM Fax Capabilities

• Inbound Fax Routing lowers cost and maximizes accuracy by getting faxes to the right desktop
• Outbound Fax on Demand increases agent productivity through fax automation from any application
• Customer-requested Faxback reduces cost and improves responsiveness through automated self-service fax of commonly requested information
• Fax Archival and History ensures rapid quality assurance or problem resolution via searchable transcripts
• Fax Productivity Tools enable faster, more accurate conversations, targeted to specific customer priorities and needs
• Reporting and Performance Monitoring provides visibility to all levels of management and empowers rapid decision making

Visit the Contact Center Resources section to discover more about Syntellect's interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.

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