Enhance Customer Communications with CTI

Syntellect CTI solutions help some of the world's largest organizations add CTI capabilities, such as intelligent routing, screen pops, click to call and monitoring functions, to their contact center applications.  Compatible with all the leading IP and traditional (TDM) contact center infrastructures, including PBXs, IP PBXs, and ACDs from companies such as Cisco, Alcatel, Avaya, and Nortel, Syntellect CTI solutions include:

• CT Connect - Syntellect CT Connect™ is standards-based CTI software that allows application developers and systems integrators to create voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems. Syntellect CT Connect has CTI enabled more than 1 million agent seats worldwide.

• CT Connect for Salesforce.com - Syntellect CT Connect™ for Salesforce.com is a CTI application that allows service and support organizations to leverage the data from their Salesforce.com CRM solution in their outbound dialing initiatives and to help them resolve customer issues more quickly. Syntellect CT Connect significantly enhances the efficiency and performance of service and support groups by providing agents with click-to-dial and screen pop capabilities that can reduce call time and help personalize customer service.

• CT Connect for Oracle E-Business- Syntellect CT Connect™ for Oracle E-Business Suite is certified CTI middleware allowing integration of Oracle’s business solutions with the telephone switches typically found in the enterprise.

• CT Connect for Siebel - Syntellect CT Connect™ for Siebel includes the CTI adapter and provides Siebel CRM users with a like-for-like CTI Connect replacement that delivers Screen Pop and Click-to-Dial functionality while maintaining the same familiar user experience with which your Customer Service Representatives (CSRs, Agents) are accustomed.

Visit the Contact Center Resources section to discover more about Syntellect's interaction management solutions, whitepapers, case studies, articles and other information about the contact center industry.

Request More Information