Syntellect CIM version 8.0 includes a number of new product enhancements, including:

• New auditing feature helps ensure compliance and logs a complete audit trail with reports of system changes made by agents, supervisors, and system applications
• Integration with Syntellect Communications Portal (SCP) for comprehensive handling and management of all voice interactions on a standards-based voice portal
• Agent and resource manager module updates increase usability and provide more flexible desktop integrations
• iVault now has partitioning of the interaction views to ensure that Agents only have visibility to the appropriate data
• Decision Manager enhancements enable more flexible reports
• New localization kits for Configuration Manager, iVault and QIM
• Updated support for many third-party components
• and more…

Additional features available in the second half of 2011 include: inbound and outbound SMS message support through native interfaces as well as third-party aggregators, client user interface overhaul using thin cli¬ent technologies, Supervisor/Agent Messaging enhancements, and support for VMware ESXi.