Privacy Policy
Enghouse Interactive (and its subsidiary brands including: Arc,
CosmoCom, Datapulse, Syntellect, Telrex and Trio) respects your privacy and is
committed to protecting the personal information that you share with us.
Generally, you can browse through our website(s) without giving us any
information about yourself. When we do need your personal information to provide
services that you request or when you choose to provide us with your personal
information, this policy describes how we collect and use your personal
information.
Information collection
Personal information means any information that may be used to identify an
individual, including, but not limited to, a first and last name, email address,
a home, postal or other physical address, other contact information, title,
birth date, gender, occupation, industry, personal interests, and other
information when needed to provide a service you requested.
When you browse this website, you do so anonymously, unless you have
previously indicated that you wish Enghouse Interactive to remember your
personal information or login and password. Enghouse Interactive logs your IP
address (the Internet address of your computer) to give an idea of which part of
the Website you visit and how long you spend there. But your IP address is not
linked to any personal information unless you have logged onto this website.
Like many other commercial websites, the Enghouse Interactive website may use a
standard technology called a "cookie" to collect information about how you use
the site. Please go to "Cookies and tracking information"
below for more information.
Enghouse Interactive collects personal information when you register for a
whitepaper, case study, webcast, eNewsletter or other download, when you use
certain Enghouse Interactive products or services, when you register to attend a
seminar or participate in an online survey, when you ask to be included in an
email or other mailing list, or you submit an entry for a sweepstakes or other
promotions, or when you submit your personal information to Enghouse Interactive
for any other reason. From time-to-time, Enghouse Interactive receives personal
information from business partners and vendors. Enghouse Interactive only uses
such information if it has been collected in accordance with acceptable privacy
practices consistent with this Policy and applicable laws.
Notice
When personal information is collected, Enghouse Interactive will not
transfer your personal information to third parties without your consent, except
under the limited conditions described under the discussion entitled "Information
sharing and disclosure" below.
If you choose to provide Enghouse Interactive with your personal information,
Enghouse Interactive may only transfer that information, within Enghouse
Interactive or to Enghouse Interactive's third party service providers with your
permission. Upon receiving your permission, Enghouse Interactive may transfer
your information across borders and from your country or jurisdiction to other
countries or jurisdictions around the world.
Enghouse Interactive will always give you the opportunity to "opt-out" of
receiving direct marketing or market research information. This means Enghouse
Interactive assumes you have given your consent to collect and use your
information in accordance with this Policy unless you take affirmative action to
indicate that you do not consent, for instance by clicking or checking the
appropriate option or box at the point of collection. In some cases, when
applicable, Enghouse Interactive will provide you with the opportunity to
"opt-in." This means Enghouse Interactive will require your affirmative action
to indicate your consent before your information is used for purposes other than
the purpose for which it was submitted.
From time-to-time, Enghouse Interactive may be required to provide Personally
Identifiable Information in response to a court order, subpoena, or government
investigation. Enghouse Interactive also reserves the right to report to law
enforcement agencies any activities that Enghouse Interactive, in good faith,
believes to be unlawful. Enghouse Interactive may release certain Personally
Identifiable Information when Enghouse Interactive believes that such release is
reasonably necessary to enforce or apply Terms and Conditions or to protect the
rights, property, and safety of others and ourselves.
Cookies and tracking technology
A cookie is a small data file that certain websites write to your hard drive
when you visit them. A cookie file can contain information such as a user ID
that the site uses to track the pages you've visited, but the only personal
information a cookie can contain is information you supply yourself. A cookie
can't read data off your hard disk or read cookie files created by other sites.
Some parts of Enghouse Interactive 's website use cookies to track user traffic
patterns. Enghouse Interactive does this in order to determine the usefulness of
the website information to users and to see how effective the navigational
structure is in helping users reach that information.
Enghouse Interactive may use a cookie when you register for a whitepaper,
case study, webcast, eNewsletter or other download, when you use certain
Enghouse Interactive products or services, when you register to attend a seminar
or participate in an online survey, when you ask to be included in an email or
other mailing list, or you submit an entry for a sweepstakes or other
promotions, or when you submit your personal information to Enghouse Interactive
for any other reason. Generally you will be notified of this occurrence, or have
the option not to allow a cookie.
If you prefer not to receive cookies while browsing our website, you can set
your browser to warn you before accepting cookies and refuse the cookie when
your browser alerts you to its presence. You can also refuse all cookies by
turning them off in your browser, although you may not be able to take full
advantage of Enghouse Interactive’s website if you do so. In particular, you may
be required to accept cookies in order to complete certain actions on our
website. You do not need to have cookies turned on, however, to use/navigate
through many parts of this website, except access to certain webpages may
require a login and password.
How Enghouse Interactive uses information collected
Enghouse Interactive uses information for several general purposes: to
fulfill your requests for certain products and services, to personalize your
experience on the website, to keep you up-to-date on the latest product
announcements, software updates, special offers or other information Enghouse
Interactive thinks you'd like to hear about either from Enghouse Interactive or
from its business partners, and to better understand your needs and provide you
with better services. Enghouse Interactive may also use your information to send
you, or to have business partners send you, direct marketing, or email marketing
information or contact you for market research.
Information sharing and disclosure
Because Enghouse Interactive is a global company, your personal information
may be shared with other Enghouse Interactive offices around the world. All such
entities are governed by this Privacy Policy or are bound by the appropriate
confidentiality and data transfer agreements.
Your personal information is never shared outside Enghouse Interactive
without your permission, except under conditions explained below. Inside
Enghouse Interactive, data is stored in controlled servers with limited access.
Your information may be stored and processed in the United States or any other
country where Enghouse Interactive, its subsidiaries, affiliates or agents are
located.
Enghouse Interactive may send your personal information to other companies or
people under any of the following circumstances:
- When Enghouse Interactive has your consent to share the information;
- When Enghouse Interactive needs to share your information to provide the
product or service you have requested;
- When Enghouse Interactive needs to send the information to companies who
work on behalf of Enghouse Interactive to provide a product or service to
you (Enghouse Interactive will only provide those companies the information
they need to deliver the service, and they are prohibited from using that
information for any other purpose); or
- When Enghouse Interactive wants to keep you up-to-date on the latest
product announcements, software updates, special offers or other information
Enghouse Interactive thinks you'd like to hear about either from Enghouse
Interactive or from business partners (unless you have opted out of these
types of communications).
Enghouse Interactive will also disclose your personal information if required
to do so by law, to enforce our Terms of Use, or in urgent circumstances, to
protect personal safety, the public or Enghouse Interactive's websites.
Your ability to review and delete your account and information
You may request deletion of your Enghouse Interactive account or any of your
personal information held by Enghouse Interactive by sending an email to
info@syntellect.com.
Data security
Your Enghouse Interactive account information is password-protected for your
privacy and security. Enghouse Interactive safeguards the security of the data
you send with physical, electronic, and managerial procedures. In certain areas
of this website, Enghouse Interactive uses industry-standard SSL-encryption to
enhance the security of data transmissions. While Enghouse Interactive strives
to protect your personal information, it cannot ensure the security of the
information you transmit to Enghouse Interactive, and so Enghouse Interactive
urges you to take every precaution to protect your personal data when you are on
the Internet. Change your passwords often, use a combination of letters and
numbers, and make sure you use a secure browser.
Children and privacy
This websites does not target and is not intended to attract children under
the age of 13. Enghouse Interactive does not knowingly solicit personal
information from children under the age of 13 or send them requests for personal
information.
Third party sites
Enghouse Interactive's website contains links to other sites. Enghouse
Interactive does not share your personal information with those websites and is
not responsible for their privacy practices. Enghouse Interactive encourages you
to learn about the privacy policies of those companies.
This website may contain links to websites operated by other companies. Some
of these third-party sites may be co-branded with an Enghouse Interactive logo,
even though they are not operated or maintained by Enghouse Interactive.
Although Enghouse Interactive chooses business partners carefully, Enghouse
Interactive is not responsible for the privacy practices of websites operated by
third parties that are linked to this site. Once you have left this website, you
should check the applicable privacy policy of the third party website to
determine how they will handle any information they collect from you.
Changes to this privacy policy
Enghouse Interactive will amend this policy from time to time. If Enghouse
Interactive makes any substantial changes in the way it uses your personal
information Enghouse Interactive will make that information available by posting
a notice on this site.
Questions
If you have questions or concerns about the collection, use, or disclosure of
your personal information, please email
info@syntellect.com.