Syntellect Launches Latest Version of Its Flagship IVR:
Syntellect Communications Portal 8.0
The latest release of Syntellect Communications Portal improves critical
business reporting capabilities and brings integration with Syntellect CIM
PHOENIX, ARIZONA – September 15, 2010 –
Syntellect, Inc., an industry leader in contact center and self-service
technology, announces the launch of
Syntellect Communications Portal (SCP) 8.0, the company’s flagship IVR
solution. This is the latest release of Syntellect’s PBX independent, open and
standards-based complete IP voice portal.
Highlighting more than 20 new features and functions to this major release is
a completely updated reporting subsystem designed to provide ease of use, custom
reort creation and value-focused management and statistical data. These reports
provide valuable insight into the effectiveness of critical customer service
applications that today’s businesses require.
Additionally, SCP 8.0 introduces new functionality that fully enables the
unification of Syntellect’s Customer Interaction Management (CIM) contact center
offering with the robust IVR features of SCP. New design elements have been
added to the SCP Studio design environment that extends CIM functions creating a
synchronous environment for organizations to leverage either of Syntellect’s
best in breed live service and self service platforms in a contiguous design
environment.
“The Syntellect Communications Portal is critical to the success of our
business because it allows us to quickly create the wide range of IVR and
speech-based solutions our customers demand,” stated Peter Edel, advanced
technology manager at Quentris. “Working with the Syntellect Communications
Portal enables us to focus our attention on the needs of our customers – we
don’t have to spend our time resolving technical issues and working out how to
do things.”
Syntellect
Communications Portal is an open, standards-based platform with integrated
application development and management components that significantly reduce the
time, cost and complexity of deploying voice and IP communications solutions.
Beyond traditional IVR, the Communications Portal combines the industry’s most
complete support for IP communication, including voice, video, SMS, and email
messaging with comprehensive support for traditional voice communication. By
melding these capabilities, the Communications Portal offers a multi-modal
Portal that enables organizations to deploy all of their communication
applications on a single, cost-effective platform.
To learn more, please
visit
www.syntellect.com/pages/information/landing/scp_8.aspx.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With 25-plus years of
pioneering leadership and thousands of solutions deployed globally, Syntellect
is a premier provider of enterprise-class contact center solutions for the
utilities, financial services, government, high-technology, help desk, consumer
products, and the healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in
EMEA and APAC. For more
information about Syntellect, Inc. visit
www.syntellect.com.
