Syntellect and Oracle Deliver Unified Communication Solutions
Collaboration Delivers Computer Telephony Integration with Oracle’s E-Business Suite
PHOENIX – May 26, 2011
– Syntellect, with its industry-leading Computer Telephony Integration (CTI) platform
CT
ConnectTM, has established a strategic CTI relationship with Oracle, the world’s most complete, open, and integrated business software and hardware systems provider. This engagement will focus on each organization’s extensive strengths and further establish CT Connect as a proven, and robust certified CTI solution for the
Oracle E-Business Suite Release 12.
Oracle E-Business Customer Relationship Management (CRM) solution is an integrated set of applications that provides information-driven sales, service, and marketing. Its constituents Oracle® Advanced Inbound Telephony and Advanced Outbound Telephony allow integration of telephony infrastructure with the contact centers.
Syntellect CT Connect for Oracle E-Business Suite provides integration between Oracle® Advanced Inbound Telephony and a wide variety of telephone switches found in the market.
Oracle provides a pre-built and tested adapter for integrating the Oracle E-Business Suite Release 12 and Syntellect’s CT Connect 6.1 product line which enables the agents to quickly understand the context of the call, through screen pops with relevant information about the current customer contact. Click-to-dial functionality allows agents to dial contacts out of the business applications with minimal clicks. All the customer interactions over the phone are also automatically logged.
“The combination of Syntellect CT Connect and the Oracle E-Business Suite Release 12 provides a clear way to improve efficiency and response time within the Contact Center,” stated Steve Tonas, vice president, development at Oracle. “It’s great to see organizations around the globe taking advantage of this integrated solution set.”’
“We are very excited to work with Oracle,” stated Christoph Mosing, vice president, global business development for Syntellect. ”By taking advantage of CT Connect’s capabilities, Oracle E-Business Suite Release 12 customers can easily add CTI functionality to enhance their Oracle CRM solution, regardless of their telephony infrastructure.”
Syntellect is a Gold level member of Oracle PartnerNetwork.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With over two decades of
pioneering leadership and thousands of solutions deployed globally, Syntellect
is a premier provider of enterprise-class contact center solutions for the
utilities, financial services, government, high-technology, help desk, consumer
products, and the healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in the
United States, Canada, the United Kingdom, Sweden, Croatia, Dubai, Australia and
Singapore. For more information
about Syntellect, Inc. visit
www.syntellect.com.
About Oracle
PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit
http://www.oracle.com/partners.
Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
