March 16, 2007
Phoenix, AZ. – Syntellect Inc., a leading provider of Customer Interaction Management solutions, today announced that their new Phoenix Data Center is fully operational, thereby increasing their capacity to provide first class managed services and mission critical backup of contact center operations.
The addition of the Phoenix Data Center enhances Syntellect’s Hosted Services Group capability to provide superior managed IVR and contact center solutions as well as disaster recovery and avoidance services for their premise-based IVR and contact center customers.
Located in a facility that provides access to over 40 telecommunication carriers and Internet service providers, it offers truly carrier neutral access for customers. In addition, the new Data Center also provides a completely secure, perfectly conditioned environment for ultra-reliable access to critical applications. “Our new facility provides unsurpassed access to telecommunications carriers, data security and network connectivity. We are in a hardened facility with state of the art access control. We share our facility with some of the biggest companies in the world who are also leveraging it to ensure 100% uptime for mission critical applications,” says Kevin McRee, Vice President of Operations for Syntellect.
Companies such as Dominos Pizza, Hallmark Cards, Estee Lauder, and Dade Behring are able to outsource the management and hosting of their business critical IVR systems to Syntellect, which frees them up to concentrate on their primary business operations. As business conditions change, such as an unexpected increase in call volume, or the need for a special campaign, Syntellect can quickly and economically scale the necessary systems and telecom capacity to meet their requirements.
The new Data Center also provides the ideal location for providing disaster recovery solutions for companies such as Delta Dental Plans of California and Bank of Hawaii. For these companies, Syntellect provides “hot backup” capability for their premise-based Syntellect solutions in the event that a disaster cripples their data operations. According to Nancy Jamison, Principal Analyst at Jamison Consulting, “The ability to provide rapid business resumption services is imperative to business continuity planning, as every hour of downtime can cost thousands of dollars and further degrade productivity. The additional Data Center coupled with Syntellect’s High Availability Consulting Services practice, will enable Syntellect even greater resources in helping companies to design an effective business continuity strategy for their contact center operations.”
About Syntellect
Syntellect, headquartered in Phoenix, Arizona, helps customers create, maintain and continuously improve superior end-to-end service. Syntellect’s personalized service values its customers’ preferences from the way they contact a business, to the level of help desired. Success is measured by the ability to implement and continuously support solutions for customers. With more than 20 years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government and consumer products industries.
For information about Syntellect, visit www.syntellect.com or call 800.788.9733.
