Syntellect Launches CT ADE 11
Major upgrade enables backwards compatibility, third-party updates and support for Windows 2008
PHOENIX – February 17, 2011 – Syntellect, an industry leader in customer interaction management solutions, today announced it has introduced
CT Application Development Environment (CT ADE™) version 11, a major upgrade to the most widely used interactive voice response (IVR) development tool in the industry. Syntellect CT ADE 11 provides an easy upgrade path for users running legacy VOS applications, support for Visual Studio 2008 and Windows 2008 R2, and updated documentation and sample applications.
Syntellect CT ADE is recognized as one of the most widely used IVR development tools in the world and is designed to accelerate the development of voice and video communication solutions. Now, with CT ADE 11, customers who currently have legacy VOS applications deployed can upgrade to the latest version of CT ADE and continue to run their VOS applications.
“We listened to the CT ADE community and have provided our customers and channel partners with the ability to upgrade to CT ADE 11 with minimal or no changes to their applications,” said Phil Manfredi, product manager at Syntellect. “With the added support for Visual Studio 2008 and Windows Server 2008, customers can continue to leverage the platform investment they made in CT ADE while incorporating newer technologies such as IP, HMP or video.”
Created for use with Dialogic Corporation’s media processing, signaling, and switching products, Syntellect CT ADE is a rapid application development tool that enables developers to gain significant time-to-market advantages while maintaining full control over the Dialogic® API. With Syntellect CT ADE, developers can create voice solutions that easily integrate voice, video, conferencing, and fax capabilities. In addition, Syntellect CT ADE is tightly integrated with the latest automated speech recognition (ASR) and text-to-speech (TTS) engines from Nuance Communications, a leading provider of speech solutions for businesses and consumers around the world.
New features introduced in Syntellect CT ADE 11 include:
- Re-enabled the VOS legacy mode
- Added build support for Visual Studio 2008
- Added support for Windows 2008 R2 with Dialogic boards
- Updated documentation and sample applications
- and more...
“CT ADE is a critical part of the solutions we deliver to our customers, so we were excited to participate in the beta testing,” says Mike Hanegan, vice president of technical services at Selectron Technologies. “In our sector, price-performance and time-to-market are critical to our success. With Syntellect’s CT ADE platform, we can easily and cost-effectively provide the telephony functionality we need.”
Syntellect’s long-standing relationship with Dialogic will ensure that CT ADE remains closely coupled to Dialogic solutions, especially as it relates to progress on multimedia support with
Host Media Processing (HMP) 3.0 and future versions. Syntellect and Dialogic are committed to providing leading-edge technologies and toolsets that enable CT ADE users to continue to create the next generation of communication and messaging solutions that meet the evolving demands of today’s globally connected markets.
Additionally, Syntellect has established a worldwide CT ADE developer community where users can share ideas, tips, applications and best practices. This environment enables developers of all levels to engage and learn from one another and inspire new ideas and projects. The Syntellect community hosts discussion boards, documentation, programming tools, application files, and blogs.
To visit the CT ADE forum, click here. For more information about Syntellect CT ADE,
click here.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With 25-plus years of
pioneering leadership and thousands of solutions deployed globally, Syntellect
is a premier provider of enterprise-class contact center solutions for the
utilities, financial services, government, high-technology, help desk, consumer
products, and the healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in
EMEA and APAC. For more
information about Syntellect, Inc. visit
www.syntellect.com.
