Syntellect and Oracle Partner to Deliver Unified Communication Solutions
Collaboration Delivers Computer Telephony Integration with Oracle’s E-Business
Suite
PHOENIX – APRIL 7, 2011 –
Syntellect,
with its industry-leading
CTI
platform
CT
ConnectTM, has established a strategic CTI partnership
with Oracle, the world’s most complete, open, and integrated business software
and hardware systems provider. This engagement will focus on each organization’s
extensive strengths and further establish CT Connect as a proven, robust, and
certified CTI solution for the
Oracle E-Business Suite.
Oracle E-Business Customer Relationship Management (CRM) solution is an
integrated set of applications that provides information-driven sales, service,
and marketing. Its constituents Oracle® Advanced Inbound Telephony and Advanced
Outbound Telephony allow integration of telephony infrastructure with the
contact centers.
Syntellect CT Connect for Oracle E-Business Suite provides
integration between Oracle® Advanced Inbound Telephony and a wide
variety of telephone switches found in the market.
As part of this partnership, Oracle and Syntellect will focus on building and
certifying the adapter between the latest releases of CT Connect and Oracle
E-Business Suite. Oracle already provides a pre-built and tested adapter for
integrating the Oracle E-Business Suite R12 and Syntellect’s CT Connect 6.1
product line which enables the agents to quickly understand the context of the
call through screen pops with relevant information about the current customer
contact. Click-to-dial functionality allows agents to dial contacts out of the
business applications with minimal clicks. All the customer interactions over
the phone are also automatically logged.
“The combination of Syntellect CT Connect and Oracle E-Business Suite provides a
clear way to improve efficiency and response time within the Contact Center,‖
stated Steve Tonas, vice president of E-Business Suite CRM Products at Oracle.
―It’s great to see leading organizations around the globe taking advantage of
this integrated solution set.”
“We are very excited about formalizing our partnership with Oracle,‖ stated
Christoph Mosing, vice president, global business development for Syntellect.
―By taking advantage of CT Connect’s capabilities, E-Business customers can
easily add CTI functionality to enhance their Oracle CRM solution, regardless of
their telephony infrastructure.”
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With over two decades of
pioneering leadership and thousands of solutions deployed globally, Syntellect
is a premier provider of enterprise-class contact center solutions for the
utilities, financial services, government, high-technology, help desk, consumer
products, and the healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in the
United States, Canada, the United Kingdom, Sweden, Croatia, Dubai, Australia and
Singapore. For more information
about Syntellect, Inc. visit
www.syntellect.com.
About Oracle
Oracle provides the world’s most complete, open,
and integrated business software and hardware systems, with more than 370,000
customers—including 100 of the Fortune 100—representing a variety of sizes and
industries in more than 145 countries around the globe. Oracle's product
strategy provides flexibility and choice to our customers across their IT
infrastructure. For more information about Oracle, visit
http://www.oracle.com.
