PHOENIX – September 21, 2010 –
Syntellect, Inc., an industry leader in contact center and self-service
technology, announced today the release of
Syntellect CT Connect Version 7.6, further strengthening its position as the
most used CTI middleware in the world.
“Syntellect CT Connect helps MicroAutomation reduce the cost and complexity of
our CTI applications by enabling us to interface with multiple telephone
switches and protocols such as TDM and SIP with a single product,” said Suresh
Gursahaney, president of MicroAutomation.
CT Connect 7.6,
developed in close cooperation with Syntellect’s customers and partners to
better serve the CTI needs of the end user, adds additional PBX switch support
while also including new releases of PBX switches previously supported. The
added and updated switches include:
-
ShoreTel
Voice Switch Family
-
Mitel
Communications Director and Mitel 3300 ICP
-
Alcatel
OmniPCX Enterprise Communication Server
-
Cisco
Unified Communications Manager (CallManager)
-
Support for
newer releases of the Avaya Aura Communication Manager and Avaya Aura
Application Enablement Services
-
Support of
newer Asterisk IP PBX systems
-
Multidomain/Harmonized
mode
on the Siemens HiPath 4000 Converged Communications Server
Support for
operating environments has also been enhanced, and the CT Connect 7.6 server
component now supports the Windows Server 2008 R2 operating system, as well as
virtual environments like VM Ware ESX and Microsoft Virtual Server.
The client component for CT Connect now supports Windows 7 and Windows
Server 2008.
For more
information about CT Connect 7.6, please visit
www.syntellect.com.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With 25-plus years of
pioneering leadership and thousands of solutions deployed globally, Syntellect
is a premier provider of enterprise-class contact center solutions for the
utilities, financial services, government, high-technology, help desk, consumer
products, and the healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in the
United States, Canada, the United Kingdom, Sweden, Croatia, Dubai, Australia and
Singapore. For more information about Syntellect Inc. visit
www.syntellect.com.
Syntellect Contact:
Bruce Petillo, Marketing Manager
602-789-2755
bpetillo@syntellect.com
