Enghouse to Acquire CosmoCom
Acquisition Brings Cloud-based IP Contact Center Solution to Enghouse Global Division
Markham, Ontario - Phoenix, Arizona - Melville, New York - March 9, 2011
- Enghouse Systems Limited (TSX:ESL) today announced that a definitive agreement
has been entered into whereby Enghouse and Syntellect Inc., a wholly owned
subsidiary of Enghouse, will acquire the business and operations of
CosmoCom, Inc. for a cash purchase price of US$20,000,000, subject to certain
adjustments. CosmoCom's annual revenues for fiscal 2010 were approximately
US$17,600,000. Completion of the agreement is subject to customary conditions
for transactions of this nature.
With more than 40 years combined experience, Syntellect and CosmoCom have a
strong tradition of expertise and experience serving the Contact Center
industry. The complementary product portfolios enable the delivery of truly
open, scalable contact center solutions on premise or in the cloud.
"We are very pleased with the acquisition of CosmoCom," stated Stephen Sadler,
Chairman and CEO of Enghouse. "This acquisition provides us an excellent
opportunity to grow our business into new market segments and geographies, with
a combined portfolio that serves both the established premise-based and
the growing cloud-based markets."
"Syntellect s rich heritage of delivering industry-leading interaction
management technology across the contact center spectrum continues with the
addition of CosmoCom s purpose built, Private and Public Cloud contact center
solution. Combined with our award winning, premise-based CIM solution,
Syntellect is
uniquely positioned to provide our customers with the technology and deployment
options that best suit their business and market needs," said Steve Dodenhoff,
President of the Interaction Management Group of Enghouse Systems Limited. "The
combined organization, capabilities and product portfolio further supports our
global expansion and customer acquisition strategies."
"We are very pleased to be joining Enghouse, as this acquisition aligns
CosmoCom with a profitable and strategic ownership group that is committed to
increasing its global presence and expanding to new market
segments worldwide," stated Ben Eisner, President of CosmoCom.
About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software
solutions serving a variety of
vertical markets. Its strategy is to build a large diverse enterprise software
company through strategic
acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock
Exchange (TSX:ESL).
Further information about Enghouse may be obtained from its web site at
www.enghouse.com.
About Syntellect Inc.
At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service
for their customers - personalized service that values their preferences from
the way they contact a
business to the level of help desired. We measure our success by our ability to
implement and continuously
support solutions for our customers. With 25-plus years of pioneering leadership
and thousands of solutions
deployed globally, Syntellect is a premier provider of enterprise-class contact
center solutions for the
utilities, financial services, government, high-technology, help desk, consumer
products, and the healthcare
industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in the
United States, Canada, the
United Kingdom, Sweden, Croatia, Dubai, Australia and Singapore. For more
information about Syntellect
Inc. visit www.syntellect.com.
About CosmoCom
CosmoCom provides a unified, all-IP contact center suite that enables businesses
to quickly, easily and
economically fulfill the most complex customer interaction management
requirements of today - and
tomorrow. CosmoCom customers include Fortune-class enterprises around the globe,
including many of the
world's largest service providers. With its reputation for servicing
sophisticated, mission-critical applications,
CosmoCom is the most selected provider of cloud-based contact center platforms
to top-tier telcos
worldwide. For more information, please visit www.cosmocom.com.
