Syntellect Sponsors Aberdeen Group Benchmark Report

November 10, 2006

PHOENIX, ARIZONA – Syntellect Inc., Syntellect, a leading provider of Customer Interaction Management (CIM) solutions, has sponsored the latest Aberdeen benchmark report focused on The Contact Center as a Profit Center.

Cost, revenue, profitability, and customer satisfaction benefits await firms that are committed to optimizing their contact center operations. The recommended improvement activities apply across industries, for companies large and small, with high or low call volumes, and with a cost benefit that is available to all contact centers.

This report focuses on how companies are taking advantage of key emerging technologies, how they measure the success of a contact center, and how they are leveraging their contact centers to meet the challenges of improved customer service. The report also finds that companies are leveraging their existing contact centers to provide innovative applications.

About Syntellect
Syntellect, headquartered in Phoenix, Arizona, helps customers create, maintain and continuously improve superior end-to-end service. Syntellect’s personalized service values its customers’ preferences from the way they contact a business, to the level of help desired. Success is measured by the ability to implement and continuously support solutions for customers. With more than 20 years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government and consumer products industries.

For information about Syntellect, visit www.syntellect.com or call 800.788.9733.