Enghouse Systems Limited (TSX: ESL) and
subsidiary Syntellect are pleased to announce the acquisition of the business
and assets of Envox Worldwide. With more than 40 years combined experience,
Syntellect and Envox have a strong tradition of expertise and experience serving
the Interactive Voice Response and Contact Center industries. The complementary
product portfolios enable the delivery of truly open contact center solutions.
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Support Center is
Almost Here
Last month we briefly introduced our readers to Support
Center, an upcoming application for CIM. This month we'll give you more details
about what Support Center will do for you.
What is Support Center?
Support Center is a new Java application that
Syntellect has developed to apply PRC updates to Syntellect CIM.
Why did Syntellect develop Support Center?
We developed Support Center to make it easier for
customers to apply program updates to CIM.
What will Support Center do for me?
Support Center will provide a new level of automation
and certainty to the application of updates. Support Center will:
1.
Display release notes for this update.
2.
Validate that you are applying the update to the
correct version of CIM.
3.
Ensure that your environment is ready for the
update: sufficient disk space, etc.
4.
Perform a backup of application files to be
replaced prior to applying the update.
5.
Warn you of customized files to be replaced,
separately back them up, and remind you to reapply the customizations to the new
version of the file.
6.
Perform a "dry run" of the update and provide
visual detail of all actions it will take during the update.
7.
Automatically stop Apropos services prior to
applying the update.
8.
Apply the update and extensively log all actions
and any errors.
9.
Automatically roll back the update if it fails
and report on the failure and reason for rollback.
10.
Separately, provide a history of all updates
applied to the server.
11.
Separately, provide the ability to roll back a
previously applied update.
What versions of CIM utilize Support Center?
Support Center works with Syntellect CIM versions 6.6
and forward.
Can I still apply PRC updates the way I've been doing?
Once available, Support Center will be the only way to
apply PRC updates to CIM.
What will this first release of Support Center not
do?
The first version of Support Center will apply PRCs
only: it will not apply ERCs or FRCs.
Support Center must be installed on each CIM server
What future plans do you have for Support Center?
The first release of Support Center will enable the
application of PRC updates to individual CIM servers. Future releases will
enable the PRC updating of all servers within a node from one central server
with the node. The ability to apply ERC's through Support Center is also
planned.
Where can I get more information about Support Center?
Contact your Syntellect sales representative or account
manager for more information. Next month's newsletter will provide some screen
views of Support Center.
How will Syntellect support me when I first use Support
Center?
As always, customers may contact Syntellect Customer
Support with problems or questions.
Is there a cost for Support Center?
There is no cost for Support Center.
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Syntellect Launches New Website
Syntellect is pleased to announce the launch of its
new website. In addition to providing
valuable information about Syntellect
solutions,
products and
services, the
site also provides a variety of other useful information, including:
Contact Center Resources
Download whitepapers, articles and other information about our contact center
software solutions and the contact center industry.
Syntellect News
The Syntellect press page provides news releases, articles about Syntellect,
fact sheets, media contacts and background information.
Customer Support
The Customer Support page provides contact information for a variety of
Syntellect solutions.
Video Testimonials
Deliver superior customer service with our contact center software. Watch our
clients discuss the impact Syntellect has made in their organization.
User
Conference
Syntellect Interactions 2009 Conference is ideal for industry executives, new
users and experienced contact center professionals.
As the new site continues to evolve,
Syntellect.com will be an even more integral part of our customer
experience.
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Bring
the Spirit of the Holidays to Your Customers with Free Audio Clips from Media
Voice
Looking to ignite the holiday spirit with your customers this year? Then look
no farther than these free holiday audio clips from
Media Voice. Download the
following cell phone ringtones right now to sample the magic of the holidays
that Media Voice can bring to your business and customers.
These merry holiday sounds are just a sample of the many ways Media Voice can
help bring to life your IVR, phone switch or other contact center applications.
For more information about these free seasonal audio clips, please contact
Barbara Hawkins-Scott at 404-893-5050 or
click here to email her. You can
also click Media Voice to learn
more about their voice talent, voice recording and audio recording services.
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Interactions 2009 Agenda Available for Download
The agenda for Interactions 2009 is
now available!
Click here to download the preliminary agenda. The Interactions 2009: User and Management Conference will feature tracks for Syntellect product users, executives and partners along with keynote addresses from contact center industry professionals.
Syntellect’s annual conference will be held March 9-11, 2009 at the
Scottsdale Marriott McDowell Mountains in Scottsdale, AZ. More conference and registration information will be available in the weeks to come.
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November Events
Harris 2008 Customer Conference
November 5-7, 2008
Las Vegas, NV
Customer Contact 2008 Europe
November 9-12, 2008
Barcelona, Spain
BAI Retail Delivery
November 18 - 20, 2008
Orlando, FL
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