Syntellect Launches CT Connect for Siebel

A Cost-Effective CTI Solution for Siebel CRM Users

PHOENIX – April 8, 2010 – Syntellect^® CT Connect™ for Siebel provides Siebel CRM users with a fully featured, switch independent CTI solution including Screen Pop and Click-to-Dial functionality for under $400 per seat. This solution can be deployed and operational across an enterprise in two weeks or less, with minimal organizational disruption. For those with existing Siebel CTI Connect, a direct support agreement with Syntellect will provide expansion and upgrade opportunities immediately.

Syntellect CT Connect is the industry-leading CTI platform that has been deployed and supported for over 15 years. This is the same product that has powered Siebel CTI Connect beginning with version 4 of Siebel CRM through version 7. As Siebel CTI Connect is no longer supported in Siebel CRM 8 (www.download.oracle.com), many users of this popular CRM solution could be faced with challenging and possibly expensive choices.

This cost effective CTI solution provides Siebel CRM customers with a variety of benefits, including:

1. A simple upgrade path with no new hardware, phone systems or switch upgrades to purchase
   1. Enhanced functionality while maintaining the same user experience
2. Multiple switch support
1. Includes support for traditional and IP enabled telephony environments
3. Flexibility to easily extend to multimedia channels (i.e. Chat, Web, Email)
4. Adapters for migration to Cloud-based solutions like Salesforce.com without the need to purchase new licenses
5. Lowest cost per license, maintenance expense and total cost of ownership

“CT Connect for Siebel is an example of Syntellect’s ongoing investments and commitment to CTI,” said Christoph Mosing, Syntellect vice president of business development. “We will continue to invest and are well positioned to extend these capabilities to more CRM solutions in the market.”

More About Syntellect CT Connect for Siebel

Syntellect CT Connect for Siebel software can reduce call time by 10-20 seconds per call simply by providing customer information to an agent’s desktop as they simultaneously receive a customer call. Using Syntellect CT Connect for Siebel you can instantly retrieve and screen-pop customer related information to the agent’s desktop as the call arrives to the agent. Receiving customer details on your screen at the same moment you receive the incoming call means you are able to give a better and more immediate response to the customer, driving towards a first call resolution for every customer. Automatically seeing key details about the customer, such as notes from previous conversations or order history, means your staff can offer a more personalized service.

Syntellect CT Connect for Siebel’s Click-to-Dial capability means that telephony functions are integrated into the Siebel Softphone application allowing agents to more quickly make outbound calls. Automatic dialing with a single mouse click from the CT Connect for Siebel application on your computer saves time and is more accurate, so if you make a lot of outgoing phone calls, the cumulative time lost to wrong numbers can be substantial and may be avoided.

To learn more about Syntellect CT Connect for Siebel, please CLICK HERE.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business to the level of help desired.   We measure our success by our ability to implement and continuously support solutions for our customers. With 25-plus years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America, the United Kingdom, Sweden, Croatia and Singapore.  For more information about Syntellect, Inc. visit www.syntellect.com.