Syntellect Announces CT Connect for Siebel Support

and Upgrade Program for Existing Oracle Siebel CRM Users

PHOENIX – April 14, 2010 – Syntellect announces that it will now offer and support Syntellect CT Connect™ for Siebel directly to all new and existing Oracle® Siebel CRM CTI Connect clients, including those who were recently informed by Oracle that Siebel CTI Connect is no longer supported in Siebel CRM v8 (download.oracle.com).

Syntellect CT Connect has powered Siebel CTI Connect beginning with Siebel CRM version 4 through version 7. As Siebel CTI Connect is no longer supported, Syntellect is offering product support, upgrades, configurations, system expansions and new seats directly or through its resellers and systems integrators. Through this Syntellect program, Siebel CRM customers who have implemented Siebel CTI Connect are eligible to receive:

• Immediate access to Level 1 thru Level 3 support
• Special pricing incentives for system expansions
• Upgrades from Siebel CTI Connect to Syntellect CT Connect for Siebel supporting current and future versions of Siebel CRM
• Flexibility to easily add multimedia channels capabilities (i.e. Chat, Web, Email) at cost savings of up to 70% less than a comparable Oracle solution
• CRM migration options to Cloud based solutions and CT Connect investment protection

“We are committed to supporting the entire CT Connect installed base,” said Christoph Mosing, Syntellect vice president of business development. “We are offering Siebel users support for their current Siebel CTI connect deployments, the ability to upgrade at will, and options to enhance their CRM solution with full multi-channel contact center capabilities. Our program enables any Siebel CTI Connect customer or Siebel CRM user to reap the benefits of robust CTI functionality with their Siebel CRM investment.”

Syntellect’s CT Connect platform is the industry standard when it comes to CTI. With more than 1,000,000 seats deployed, Syntellect CT Connect and its OEM versions provide the optimal price performance CTI solution in the marketplace. With more than 15 years of direct sales and support of CT Connect, Syntellect is uniquely positioned to satisfy the existing and future needs of all CT Connect users and OEM customers.

More About Syntellect CT Connect for Siebel

Syntellect CT Connect for Siebel software can reduce call time by 10-20 seconds per call simply by providing customer information to an agent’s desktop as they simultaneously receive a customer call. Using Syntellect CT Connect for Siebel you can instantly retrieve and screen-pop customer related information to the agent’s desktop as the call arrives to the agent. Receiving customer details on your screen at the same moment you receive the incoming call means you are able to give a better and more immediate response to the customer, driving towards a first call resolution for every customer. Automatically seeing key details about the customer, such as notes from previous conversations or order history, means your staff can offer a more personalized service.

Syntellect CT Connect for Siebel’s Click-to-Dial capability means that telephony functions are integrated into the Siebel Softphone application allowing agents to more quickly make outbound calls. Automatic dialing with a single mouse click from the CT Connect for Siebel application on your computer saves time and is more accurate, so if you make a lot of outgoing phone calls, the cumulative time lost to wrong numbers can be substantial and may be avoided.

To learn more about Syntellect CT Connect for Siebel, please CLICK HERE.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business to the level of help desired.   We measure our success by our ability to implement and continuously support solutions for our customers. With 25-plus years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America, the United Kingdom, Sweden, Croatia and Singapore.  For more information about Syntellect, Inc. visit www.syntellect.com.