Syntellect CIM Awarded Cisco Certification and Partner Status

CIM 7.0 Certified for Use with Unified Communication Manager Version 7 and Above

PHOENIX – March 17, 2010 – Syntellect Inc., an industry leader in contact center and self-service technology, today announced that Syntellect’s CIM 7.0 is now certified by Cisco for use with Cisco’s their Unified Communication Manager (UCM) version 7 and above. In addition to certification, Syntellect has received the status of Cisco Technology Developer Partner, which provides access to a variety of Cisco developer and technical resources.

Certification was awarded to CIM 7.0 after rigorous testing in Cisco lab facilities and serves as an official acknowledgement of compatibility and interoperability of the two platforms. This will ensure synergistic customer support and development efforts between the two companies. This certification should also be of value to prospective CIM clients who have a Cisco PBX and are considering CIM for their contact center.

“Because of Syntellect’s certification, Cisco Technical Support will fully engage with joint Syntellect/Cisco customers who are running these software versions,” stated J.R. Sloan, vice president of product management and marketing. “The Cisco partner status and product certification are both outstanding accomplishments for Syntellect and demonstrates that we continue to be at forefront of the contact center industry.”

Syntellect CIM provides web-based administration, real-time monitoring and a comprehensive decision management system, which allows you a complete, customizable picture of how customer interactions are handled. This gives you the knowledge and tools to make necessary changes to optimize your contact center.

For more information, please visit www.syntellect.com.

About Syntellect
At Syntellect, we help our customers and partners create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business to the level of help desired.   We measure our success by our ability to implement and continuously support solutions for our customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.

Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom. Visit Syntellect at www.syntellect.com.