May 2010 - News from Syntellect
In this issue of Syntellect News:
CTI, SIP and Apple iPad...Things in Common?
Download Syntellect’s Free Whitepaper "CTI's Play in the SIP World" for a Chance to Win an Apple iPad!
Syntellect's whitepaper "CTI's Play in the SIP World" outlines findings based on first hand experiences, deployments in SIP environments, and input by technology experts and analysts.
For a chance to win an Apple iPad, simply CLICK HERE TO ENTER by downloading Syntellect’s Free Whitepaper "CTI's Play in the SIP World."
CLICK HERE to download the whitepaper.
Syntellect Launches CT Connect for Siebel
Syntellect CT Connect™ for Siebel provides Siebel CRM users with a fully featured, switch independent CTI solution including Screen Pop and Click-to-Dial functionality for under $400 per seat. This solution can be deployed and operational across an enterprise in two weeks or less, with minimal organizational disruption. For those with existing Siebel CTI Connect, a direct support agreement with Syntellect will provide expansion and upgrade opportunities immediately.
Syntellect CT Connect is the industry-leading CTI platform that has been deployed and supported for over 15 years. This is the same product that has powered Siebel CTI Connect beginning with version 4 of Siebel CRM through version 7. As Siebel CTI Connect is no longer supported in Siebel CRM 8 (www.download.oracle.com), many users of this popular CRM solution could be faced with challenging and possibly expensive choices.
This cost effective CTI solution provides Siebel CRM customers with a variety of benefits, including:
- Screen Pop – delivers call details and/or the customer’s history to the agent along with the call so that they can personalize the customer interaction and resolve the issue more quickly
- Click-to-Dial – reduces wasted time and errors by calling customers directly from within a Siebel contact
- Coordinated Call and Data Transfer – enables notes attached to a call record by one agent to be used by other agents when the call is transferred to them, enabling seamless support by more than one agent during a single interaction
- Simple migration to Syntellect Customer Interaction Management (CIM) and cloud-based solutions like Salesforce.com
To learn more about Syntellect CT Connect for Siebel CLICK HERE or send us an EMAIL.
Coming Soon: Syntellect Communications Portal version 8.0
The upcoming release of the Syntellect Communications Portal version 8.0 offers improved development speed and ease-of-use while continuing to provide the unmatched flexibility that empowers developers to create a wide range of voice solutions.
By combining support for traditional voice communications with the industry’s most comprehensive support for IP communications, the Communications Portal 8.0 allows enterprises and service providers to standardize on a single cost effective platform for voice solution development, including voice self-service, outbound communication, unified communication, and carrier solutions. Specific enhancements include:
Be on the lookout for more information on Communications Portal version 8.0 in the coming months.
Support and Upgrade Program
for Existing Oracle Siebel CRM Users
Syntellect will now offer and support Syntellect CT Connect™ for Siebel directly to all new and existing Oracle® Siebel CRM CTI Connect clients, including those who were recently informed by Oracle that Siebel CTI Connect is no longer supported in Siebel CRM v8 (download.oracle.com).
Through this Syntellect program, Siebel CRM customers who have implemented Siebel CTI Connect are eligible to receive immediate access to Level 1 thru Level 3 support, special pricing incentives and more.
CLICK HERE to learn more about the upgrade program.
Syntellect’s 25th Anniversary Spring and Summer Incentives
Combine with Dialogic’s T1/E1 Trade-Up Program for Even Greater Savings
To celebrate Syntellect’s 25th anniversary, we are offering special incentives on the latest contact center solutions that help reduce costs, improve efficiencies and improve the overall customer experience.
Now is a great time to take advantage of these special incentives on the following solutions:
- SCP (IVR)
- CT ADE (CT ADE 8 & 9 users CLICK HERE)
- CT Connect
- Syntellect CT Connect for Siebel
- PhoneLink for Salesforce.com
Leverage Dialogic’s T1/E1 Trade-Up Rebate Offer For More Savings
For a limited time, Dialogic customers and solution providers can take advantage of a trade-up offer from Dialogic which provides both a cash rebate up to $2500 and a 12 month complimentary service plan for each new Dialogic® T1/E1 Telephony Board or Dialogic® T1/E1 Media Gateway, when customers elect to replace legacy T1/E1 Telephony Boards of comparable span density or greater.
EMAIL US To request that a Syntellect representative contact you directly.
Voiyager Named Cool Vendor in Enterprise Communications
Voiyager was named a Cool Vendor in Enterprise Communications Applications for 2010 by Gartner, a leading information technology research and advisory company.
Many enterprises remain hesitant to use IVR/Self-service applications, whether touchtone or speech-based, due to concerns that poorly developed applications will only serve to frustrate and alienate customers. Application testing and validation plays an increasingly critical role in the deployment of these applications.
Voiyager's Dynamic Application Discovery tools enable application developers and testers to automatically test 100% of an application's branches quickly and completely. Voiyager can test VXML applications that are either under development or are deployed, but are being updated on virtually any vendor's IVR/EVP platform and can produce comprehensive reports in as little as an hour.
To learn more about Voiyager and try it FREE for 30 days, CLICK HERE. To visit Gartner's web site, CLICK HERE.
Upcoming Events
Temenos Community Forum
May 24-26, 2010
Berlin, Germany
FIS InfoShare Conference
May 24-27, 2010
Orlando, FL
Syntellect Interactions 2010
European Partner Conference
June 10, 2010
London, England UK
ShoreTel's Champion Partner Conference
July 20-22, 2010
San Diego, CA