Syntellect Call Recorder and Support Center will be
released in the first quarter of 2009 for integration with Syntellect’s Customer
Interaction Management (CIM) solution.
Syntellect Call Recorder is a tool for call logging,
compliance recording, quality monitoring, sales verifications, dispute
resolution and staff training. Call Recorder also provides screen recording to
identify agent workflow activity. Voice and screen recordings are automatically
linked to Syntellect CIM by interaction identification numbers and voice
recordings are easily accessed for playback through iVault.
Syntellect Support Center automates the installation and
management of Partial Release Cycle (PRC) updates to CIM. This Java-based
program eliminates the manual process of applying software patches and provides
Syntellect CIM administrators a level of assurance that each update has been
properly installed on the server. Support Center will display release notes,
validate the update is being applied to the correct version of Syntellect CIM,
ensure the server environment is prepared for the update, perform file back-ups
and more. There is no additional cost to add Support Center to any current
Syntellect CIM solution.
For more information on Call Recorder and Support Center,
please contact your Sales Representative or
CLICK HERE to email a request for
information.
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Interactions 2009
User Conference to Focus on Reducing Costs and Improving Efficiencies
In these tough economic times, your self-service and
customer interaction management solutions can help you save money by
reallocating staff, increasing productivity, and retaining your customers by
improving satisfaction.
Interactions
2009 User and Management Conference will focus on how to improve your
operational efficiencies while reducing your contact center costs.
Register now for Syntellect product reviews, training and networking with
your peers. Sessions will be offered for Syntellect clients and partners to
learn tips and tricks from our Syntellect customer care team. Share real-world
experiences and learn new approaches to contact center management from industry
professionals and other Syntellect product users.
CLICK HERE to register before 1/31/09 and save $300 off the regular
conference price.
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Syntellect CT Connect: Quantifying the
Impact of CTI on the Enterprise
A Computer Telephony Integration (CTI) application offers
businesses the ability to increase profits by not only lowering expenses, but
also, and perhaps more importantly, through brand differentiation and increased
customer loyalty. Implementing CTI has numerous benefits to the enterprise and
the caller. It is able to dramatically improve customer satisfaction while
simultaneously reducing call center costs and improve security by eliminating a
potential breach point.
Syntellect CT Connect is standards-based CTI software that
allows application developers and system integrators to create voice
self-service, contact center and unified communications solutions for IP and TDM
networks. Syntellect CT Connect is an out-of-the-box solution which will
dramatically lower costs when integrating the solution with all major
communications systems.
To learn more about CTI and Syntellect CT Connect,
CLICK HERE to download Syntellect’s free white paper.
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Syntellect Releases Voiyager
2009
Syntellect announced its upgraded release of
Voiyager Dynamic Application
Discovery - a breakthrough application testing solution that addresses
comprehensive testing and quality assurance demands while dramatically reducing
the time and effort required to design, deploy, and maintain VoiceXML
applications. The new Voiyager offers advanced functionality that aids in the
cost reduction efforts required to develop and test VoiceXML applications. This
release is available to all customers with active Voiyager subscriptions.
READ MORE >>>
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Controlling
Call Center Costs: An ICMI Knowledge Center Article
Many call centers have been in a cost-controlling,
cost-cutting mode, in response to their organizations’ efforts to remain strong
in an uncertain economy. Some have been successful, but many others have seen
cost-control and cost-cutting efforts backfire in the form of new and/or hidden
costs, frustrated employees and dissatisfied customers. It is possible to
control and cut costs successfully while maintaining optimal service levels if
you adhere to the following principles:
- Reassess the Organization’s Customer Access Strategy
- Identify Organization-wide Opportunities
- Work to Prevent Contacts at the Source
- Optimize Staffing and Schedules
- Consider Staff and Telecommunications Costs Together
- Pool Agent Groups as Feasible
- Work on Process and System Improvements
CLICK HERE to read the entire article from ICMI
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Greg Simsar to Speak at TMC's IT EXPO East
Greg Simsar, vice president of speech services for
Syntellect will participate in the “Unified Communication in the Contact Center”
session at the
Internet Telephony Conference & EXPO (IT EXPO) East in Miami Beach Florida.
The session will take place February 4, 2009 at 8:30 AM. This round table
discussion will address the role that the contact center plays in a successful
unified communications strategy, focusing on best practices for leveraging
contact center and UC applications in tandem and how companies can make use of
existing and next generation technologies to make this happen.
TMC’s
IT EXPO is
the event with an educational program that teaches enterprises, SMBs, and
Government Agencies how to select and deploy IP-based voice, video, fax, and
unified communications. It's where service providers learn how to profitably
roll out services their subscribers are clamoring for.
LEARN MORE >>>
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Upcoming Events
Total
Technologies - Annual Technology Expo
January 22, 2009
Houston, Texas
Internet
Telephony EXPO - East 2009
February 2-4, 2009
Miami, Florida
Call Center Demo & Conference
February 25-27, 2009
Miami, Florida
Interactions
2009 User and Management Conference
March 9-11, 2009
Scottsdale, Arizona
© 2009 Syntellect, Inc. its subsidiaries and
affiliates. All rights reserved. Trademarks or registered trademarks of
companies mentioned herein are the property of their respective owners
