International

Rentsys and Syntellect Partner to Offer Exclusive Mobile Recovery Contact Center

October 19 , 2007

Rentsys Recovery Services, Inc. and Syntellect have come together to develop the nation’s first completely functional mobile call center recovery service: the Mobile Recovery Contact Center (MRCC).

The MRCC combines the mobility of a Rentsys Mobile Recovery Center and its unique satellite infrastructure with Syntellect’s multi-channel contact center software. Voice and Internet direct data communications are restored in as little as 24 hours with Syntellect’s Customer Interaction Management software handling incoming calls, contact center voice mail, email, faxes, and or web-chat requests received through Rentsys satellite dishes installed onsite.

Rentsys Managing Director Walt Thomasson said, “The MRCC essentially brings a hot site to the organization’s location. Once deployed, the contact center is fully operational and callers will never know their calls are being handled by a recovery center.”

The MRCC offers several advantages to call center clients. The MRCC reduces the need for a client to relocate to a location inconvenient to its workforce. This reduces any travel expenses or the need to hire a temporary work force. Additionally, it allows the workforce to focus on their personal recovery during a business interruption.

Rick Nelson is a BCP consultant with 15 years of experience and 10 years directing BC plans for corporations. Nelson says, “The ability to bring the office to the employees during any crisis is of great importance. Whether the event is regional such as a hurricane or earthquake or an isolated event such as a fire, it is important for every company to consider the burden imposed upon employees if they are required to relocate hundreds of miles from family.”

Nelson continued, “The ability for a company to resume their mission-critical business functions after a catastrophic event is not only essential, it is expected and in some industries it is also required by law.”

Each MRCC is equipped with its own 90 KVA generator and 10 tons of air conditioning. MRCCs expand to 800 sq. ft. to support 50 agents with pre-wired infrastructure and CAT 5 connectivity. Additionally, mobiles can be combined to reach a maximum capacity of 600 seats at any one location.

“Rentsys has set the standard for mobile recovery center solutions,” Nelson said. “Their ability to quickly deploy their [MRCC] has allowed a mobile solution to be viable for almost every industry. Their logistics support and response capabilities are unmatched in this market.”

About Syntellect
Syntellect, headquartered in Phoenix, Arizona, helps customers create, maintain and continuously improve superior end-to-end service. Syntellect’s personalized service values its customers’ preferences from the way they contact a business, to the level of help desired. Success is measured by the ability to implement and continuously support solutions for customers. With more than 20 years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government and consumer products industries.

For information about Syntellect, visit www.syntellect.com or call 800.788.9733.

About Rentsys
Recovery Services, Inc. Rentsys Recovery Services is the industry-leading provider of mobile recovery solutions focusing on recovering critical business processes with comprehensive satellite data and voice communications. In addition Rentsys Recovery offers Business Recovery Centers in various locations Nationwide with Hotsite and CoLo options and has a large-scale QuickShip program which includes an extensive inventory of tier-one technology available within hours of a disaster.

For more information, please visit www.rentsysrecovery.com or call 888.638.0496.

Contact: J.R. Sloan, Vice President of Product Management and Marketing, Syntellect, +1-602-789-2784 or jrsloan@syntellect.com