International

One of the Largest Dental Insurance Carriers Leverages Voiyager Technology to Validate New IVR Application

Voiyager Technology Enabled Validation of Design Requirements, Standards Compliance and Error Detection in Application Acceptance Phase

April 22, 2008

One of the largest dental insurance carriers adopted Voiyager, a groundbreaking new technology, while in the application acceptance phase of a new IVR application from a third party provider.

Voiyager Dynamic Application Discovery provided the major insurance carrier with the only solution available to thoroughly evaluate their new VoiceXML application before accepting the application from their service provider. Voiyager uses unique technology to fully exercise an application, uncover potential errors and validate that the application business logic meets the design requirements. Navigating the application as many as 38,000 times in five hours, Voiyager was able to provide the benefits carrier with information needed to identify defects, uncover design discrepancies and subsequently communicate the required changes to their application provider. During this process, Voiyager identified items that would have otherwise been costly for the benefits carrier to address had they been uncovered after the acceptance period.

Voiyager allowed the benefits carrier to analyze and test the application substantially more than they could have done using traditional testing methods in the 30 days they had to sign-off on the application acceptance. As a result, they will be using Voiyager going forward to assist in maintaining and updating the new application.

Voiyager is the first application that provides 100% application analysis. No other full lifecycle testing methodology or product provides enterprises the validation that deployed applications are error-free. Higher initial quality applications are now possible through Voiyager’s automated application discovery.

For additional information about Voiyager visit www.voiyager.com

About Syntellect
At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers.

With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries. Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom.

For more information about Syntellect Inc. visit www.syntellect.com