Customer Technical Support Engineer

Location: Oak Brook, IL.


Apropos Technology, a subsidiary of Syntellect Inc., develops, markets, and supports a comprehensive interaction management solution for managing real-time customer interactions across a variety of communications media, including e-mail, Web and voice. The solution enables eBusiness sales, marketing, and service applications through seamless management of all real-time interactions, regardless of the media.

SKILLS
Technical Support, Systems Administration, NT Server 4.0, Telephony

RESPONSIBLITIES

• Perform advanced level troubleshooting to uncover specific function problem of any issue, typically including phone switches, telephony, email server and web server integration
• Troubleshoot both proprietary products and 3rd party applications
• Provide account management to specific customers and manage their on-going needs
• Research and determine proper resource to correct problems
• Interact with other departments to resolve customer issues
• Participate in on-call pager rotation

• BSCS or related degree
• 3 to 5 years* technical customer support and troubleshooting experience
• Well versed in various operating system platforms
• Systems administration and some programming experience preferred
• Knowledge of NT Server 4.0 or newer
• Telephony or phone switch experience
• Exceptional customer service and problem solving skills